PRINCIPLE 9
We prioritise operational excellence through digital innovation. Embracing digitalisation for sustainable growth, we integrate advanced technologies across sales, logistics, manufacturing, and control systems. Our strategy aims to streamline operations, optimise resource utilisation, and ensure regulatory compliance bolstered by rigorous cybersecurity measures. We focus on aligning with the IEC 62443 standard and Adani Operational Technology (OT) security guidelines to protect our IT infrastructure with strict SOPs, audits, and advanced security protocols.
Product recalls
Data breaches involving personal identifiable information
Complaints on data privacy & cyber security
Products with labelling on environmental and social parameters
1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
The complaint is gathered from customer in specific format which captures all details of complaint
– Date of receipt, product type, Mfg. Details like week no., Qty supplied, nature of complaint, application area, weather sample collected for external trial or plant trial, MTC to provide.
The Company has set up a proper response mechanism with a team of experienced civil engineers who are attending complaint within stipulated time frame (around 48 hrs) by identifying root cause of the problem, sharing findings with customer, technical guidance of use of product, etc. and thereby, the complaint is brought to a closure.
If issues found at the product level, plant is involved at every step so that similar issues do not occurs in future.
2. Turnover of products and/ services as a percentage of turnover from all products/service that carry information about:
| As a percentage to total turnover | |
|---|---|
| Environmental and social parameters relevant to the product | All necessary information as per regulatory requirements as disclosed on all our products |
| Safe and responsible usage | Information on cement bags are governed as per BIS. |
| Recycling and/or safe disposal | Information on cement bags are governed as per BIS. |
3. Number of consumer complaints in respect of the following:
| FY2023-24 (Current Financial Year) |
Remarks | FY2022-23 (Previous Financial Year) |
Remarks | |||
|---|---|---|---|---|---|---|
| Received during the year | Pending resolution at end of year | Received during the year | Pending resolution at end of year | |||
| Data privacy | 0 | 0 | NA | 0 | 0 | NA |
| Advertising | 0 | 0 | NA | 0 | 0 | NA |
| Cyber-security | 0 | 0 | NA | 0 | 0 | NA |
| Delivery of essential services | 0 | 0 | NA | 0 | 0 | NA |
| Restrictive Trade Practices | 0 | 0 | NA | 0 | 0 | NA |
| Unfair Trade Practices | 0 | 0 | NA | 0 | 0 | NA |
| Other | 0 | 0 | NA | 26 | 0 | NA |
4. Details of instances of product recalls on account of safety issues:
| Number | Reasons for recall | |
|---|---|---|
| Voluntary recalls | 0 | NA |
| Forced recalls | 0 | NA |
5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy.
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services.
Since there are no complaints related to above concerns. However, we always strive to ensure the best quality products are delivered to our customers and ensures all feedback from our stakeholder in considered in our business processes.
7. Provide the following information relating to data breaches: